Cases is your firm's investigation queue. Each Case is one trader under review. Open it from the sidebar under RISK, then Cases.
On this page
- All open, Assigned to me, Unassigned, Closed: the queue tabs.
- Person awaiting payout: the trader's pending payout total, in USD, gross.
- Owner: who has taken the Case. Empty means nobody has.
- Evidence behind this Case: the finding that raised the Case.
- Activity: notes and every status or owner change.
Viewers can open Cases but cannot change them.
Case statuses
| Status | Open or closed | Meaning |
|---|---|---|
| New | Open | Not reviewed yet |
| Investigating | Open | Someone is working on it |
| Reopened | Open | Was closed, now open again |
| Monitor | Open | Being watched, no action yet |
| Confirmed fraud | Closed | The firm accepted the evidence |
| Resolved | Closed | The work is done |
| Not fraud | Closed | Reviewed and dismissed |
| Withdrawn | Closed | No longer needed |
Each closed status needs a written reason.
A Case status does not approve or deny a payout. Payout decisions stay in Payouts.
Guides
- Take a Case
- Change a Case's status
- Close a Case as Not fraud
- Add a note to a Case
- Record an outcome for a Case
- Filter the Case queue
- Export the Case queue as CSV
- Fix a missing Case or a Case you cannot change